Measuring People
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Human Resource Services
Benefits
401(k) Costs per Participating Employee
401(k) Plan Utilization
Average Benefits Cost per FTE
Average Number of Vacation Days per Year per Employee
Benefit Expense Percent
Benefit Revenue Ratio
Benefit to Compensation Percent
Benefits as a Percentage of Cost
Benefits as a Percentage of Salary
Bereavement Leave
Health Care Factor
Number of Options Exercised per Employee
Paid Time Off Days per Employee
Retirement Program Costs
Total Benefits Cost
Tuition Reimbursement Utilization
Compensation
Average Contract Salary
Average Management Pay
Average Staff Salary
Benefit Compensation Percent
Compa Ratio
Compensation Expense Percent
Compensation to Revenue Percentage
Contract Staff as a Percentage of Costs
Contract Staff as a Percentage of Revenue
Cost per Payment Payslip Processed
Cost per Unit of HR Service
Employee Hourly Cost Factor
Executive Bonus Compensation Percent
Job Evaluation Factor
Management Compensation as a Percentage of Total Compensation
Non Variable Compensation
Overpayment Rate
Overtime Expense per FTE
Overtime Pay Percent
Payments for Time Not Worked per Employee
Payroll Error Rate
Payroll Tax Factor
People Profit
Percentage of Total Compensation Tied to Performance
Percentage of Total Remuneration that is Overtime
Percentage of Workforce on Direct Deposit
Performance Based Pay per Employee
Performance Bonus Pay to Compensation Cost Ratio
Salary Range Exception Factor
Staff Compensation as a Percentage of Total Compensation
Variable Compensation
Variable Compensation Percent
General
Absence from Work due to "Service in the Uniformed Services"
Absence Rate
Average Length of Service
Average Satisfaction of Applicants
Competency Gaps Between Needed and Actual Capabilities
Income Factor
Management Percentage
Percentage of Contract Labor
Percentage of Employees Certified in their Field
Percentage of Manual FTE
Percentage of Professional FTE
Percentage of Sales FTE
Rookie Ratio
Speed of HR Program Improvement/Obsolescence
Voluntary Separation as a Percent of Total Employee Departures
Health & EAP
Absence Cost Factor
Counseling Percent by Department
Effect of Absenteeism on Workforce Utilization
Employee Assistance Program Success Rate
Employee Health Management
Employee Illness Absence Rate
Employee Sickness Policy Awareness Rate
Ill Health Retirements
Safety
MSD Injury Rate
Workers Compensation Cost per Employee
Workers' Compensation Severity Rate
Work-Related Injury Return Ratio
Security
Cost of Loss Formula
Loss Probablity Ratio
Lost Income Cost
Management and Measurement
Development
Accession Rate
Average Time to Promotion
Promotion Rate
HR Management
Average Handle Time
Average HR Person Costs
Candidate Succession Planning Depth
Cost to Supervise
Cycle Time from Transfer Request to Transfer Completion
Dismissal Percent
Employee Tardiness Rate
Financial Impact of Employee Turnover
HR Advice Quality / Accuracy ("Mystery Shopper")
HR Costs per Employee
HR Expense Factor
HR Expense Percentage
HR Leavers
HR Management and Professional FTE Staff Percent
HR Structure Administrators
HR Structure Managers
HR to Employee Ratio
HR to Employee Ratio
Human Capital ROI
Instability Factor
Involuntary Seperation Rate
Low Performer Involuntary Separation Rates as a Percenatge of Headcount
Management Ratio
Meets by Default
New Employee Separation Rate
Percentage of Administrative FTE
Percentage of Employees Eligible for Retirement within 5 Years
Percentage of HR Services Shifted to Self Service or Managers
Percentage of Improvement in Workforce Productivity
Permanent Resignation Rate
Permanent Resignation Rate of New Employees
Pipeline Utilization
Resignation/Retirement Rate
Retirement and Savings Plan Payments per Employee
Revenue Factor
Span of Control
Stability Factor
Succession Pipeline Depth
Termination Rate
Termination Rate of New Employees
Tier 1 HR Customer Service Center FTE Ratio
Transfer Rate
Usage of HR Services (by department or program)
HR Technology
Information Technology FTE Ratio
Percentage of HR Information Available on Intranet
International/Global HR
Percentage of Services Available Internationally or 24 Hours a Day
Organization Effectiveness
Employee Relations
Average Response Time to Requests for HR Help/Information
Employee Pulse/Satisfaction
Learning and Growth Opportunities
On-the-job Learning Contentment
Percentage of Employees who "Look Forward to Coming to Work Everyday"
Percentage of Employees Who are Satisfied with their Compensation
Percentage of Employees Who Feel that their Managers Exercise Expected Management Behaviors
Percentage of Employees Who Report that they are in the Leading Edge of Knowledge in their Profession
Percentage of Employees Who Report that they have a Bad Manager
Percentage of Employees Whose Performance Improves as a Result of HR’s Efforts
Percentage of New Hires that Report Excellent Training Opportunities Among the Top Three Reasons they Accepted the Job
Percentage of Top-Performing Employees who Resigned for Compensation-Related Reasons
Preventable Turnover
Valued Employee Retention Rate
Group Performance
Change in Productivity
Individual Performance
Employee Performance Percentage
Knowledge Change
Performance Change
Skill Change
Organization Development
Manager Satisfaction with New Hires
Managers' Overall Satisfaction Rate with HR's Retention Efforts
Percentage of Employees that Feel Challenged and/or Recognized by Managers
Percentage of Top Priority HR Goals that Were Met or Exceeded During the Year
Retention Program Effectiveness
Self Review Rate
Training & Development
Classroom Based Learning & Development Hours per FTE
Computer Based Learning & Development Hours per FTE
Cost per Trainee Hour
External Learning & Development Hours per FTE
External Training Split
FTE Training Factor
In-House Learning & Development Cost per FTE
Internal Training Split
Orientation Cost Factor
Percentage of Employees Trained
Research & Development FTE Ratio
Training Cost per Session
Training costs as a percentage of total costs
Training Costs per Employee
Training Expenditures as a percentage of Employee Service Expenditures
Training Expenditures as Percentage of Total Personnel Services
Training Investment Factor
Training Penetration Rate
Training Quality
Training Staff Ratio
Staffing
Diversity
Adverse Impact Analysis
Cost per Diversity Hire
Diversity Return on Investment
Diversity Turnover
Percentage of Disabled Employees
Percentage of Diversity Goals Met
Percentage of Ethnic Minorities in Top Positions
Percentage of Minority and Women Hires
Percentage of Women in Top Positions
Outsourcing
Agency Turnover
Percentage of HR Offered as Fee for Service
Recruiting
Average Cost per Recruit
Average Days to Issue an Offer Letter
Average Interview Length
Average Time to Fill
Bench Strength
Campus Visit Frequency
Cost per Hire
Cycle Time from Identification of Need to Hire to Approval of Job Requisition
Cycle Time from Job Acceptance to Beginning of New Hire in Agreed Position
Employee Satisfaction with Benefits