June 26, 2008

By Nick Burkholder

One of the greatest challenges facing organizations is workforce design: who does what work when? Employees can be hired to complete any work and provide any service. And any work can also be outsourced. Any work that is not completed by an employee is outsourced. Organizations have been approaching this dilemma for sometime by asking what should we outsource? There greater challenge is how to select and manage the outsourcing provider whether it is a communications firm, a HRIS provider, or a comprehensive outsourcing provider.

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